Change Programme and Project Management

Client: Tribunals Service, Ministry of Justice
Value: £100k
Duration: April 2007 – April 2008 (12 months)

Project Overview
The Tribunals Service, an executive agency of the Ministry of Justice, is embarking on a major programme of change to streamline the service and make it more responsive to customer needs.

The Change Programme will see a new single management structure put in place with two regions and six administrative areas, creating a common culture and values. It will also establish six multi -jurisdictional administrative support centres focusing on the end to end administration of a case to support the delivery of hearings in a complementary hearing centre network.

CPC’s Role
CPC was commissioned to Project Manage the Estates Workstream responsible for the successful delivery of the required outputs for all estate changes within the TS Change Programme. This involved ensuring delivery of four strategic plans plus 10 projects encompassing relocation, acquisition and sale of properties, negotiation of lease, set-up of new centres, venue refurbishment and fit-out, transfer of IT systems, headcount reduction and associated efficiency savings. In addition, CPC was commissioned to Project Manage the associated change project within the Finance and Resources Directorate.

CPC worked with Directors of Tribunals Service to meet the business needs of the department.

Client Benefits
The main benefits of this assignment are listed:
• Alignment of departmental strategic objectives within the projects
• Realisation of headcount efficiencies identified as part of the CSR 07 bid
• Maximising opportunities to relocate work outside of London and the South East in line with recommendations from the Lyons Review
• Provision of a Shared Services Model approach
• Rationalisation of the Estate

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