Strategic Review
Client: City University
Value: Ł25k
Duration: June2006 - 3 months
Project Overview
City University required a strategic review of the Property and Facilities Department to determine how the group can be shaped in line with future business requirements to be a commercially sustainable and effective proposition to the University.
CPC’s Role
CPC was commissioned to strategically review the Maintenance group and the wider Property and Facilities Department to develop options on how the department is best structured to meet corporate objectives. An assessment of the ideal organisational structure, service proposition, market size, infrastructure and optimal delivery vehicle for this group was conducted to develop and implement effective recommendations. CPC worked with Service Portfolio Managers and Directors of Administration to understand the future needs of the University.
Client Benefits
The main benefits of this assignment included:
• A clear understanding of the strategic business objectives of the group in supporting the University’s objectives
• A greater understanding of actual customer requirements and potential market size
• An integrated infrastructure plan to meet the ideal service proposition
• A new process model upon which to develop further process improvements
• A detailed evaluation of the optimal delivery vehicle for the new fit for purpose organisational structure of this group
• A performance management regime to monitor performance and predict changes in the volume and type of activity
• A new growth strategy targeting new customers out of City University
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