Benchmarking and Review

Project Overview
A large council in South Wales and required specialist consultancy advice to:
• initially review certain departments that operate on a trading basis (zero budgeted) and provide improvement recommendations.
• and secondly to manage the required change for implementation of the recommendations.

CPC’s Role
1. CPC benchmarked and reviewed the department against private sector comparators to capture best practice and used other sector and industry knowledge gained from previous CPC clients.
2. CPC conducted detailed stakeholder workshops to capture their requirements and observations.
3. CPC conducted a detailed review of the current: working practices; offered services; resource levels; fee rates; client base; processes; systems; procedures; and technology.
4. CPC conducted a gap analysis between best-practice and the current state and made improvement recommendations.

Client Benefits
CPC’s principal recommendations, to be implemented in Phase 2, included the merger of two departments and investment in enabling technologies. This would allow more effective use of resource to deliver a low cost high quality service Phase 2 will involve the management of the change programme to realise the end-state

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