Service Integration

Project Overview
The Council’s Adults Social Care Department, the City's Central Primary Care Trust and Acute Trust were in the process of designing an integrated, multi-agency Health-Social Care rehabilitation service across the city for operational readiness in December 2005.
The project had lost momentum, key strategic relationships were damaged and it was behind schedule for an immovable deadline - the demolition of rehabilitation wards within the Acute Trust.

CPC’s Role
CPC were asked to provide strategic change support to rescue and progress delivery of the project. This included:
1. Restructuring the entire project organisation – from board to delivery team level
2. Creating a new team consisting of operational managers focussed on implementation
3. Creating operational effective structures
4. Reviewing the scope to ensure delivery of a service fit for purpose for the December 2005 deadline
5. Rebuild strategic relationships across the three organisations to progress key decision making and common understanding
6. Implement project fundamentals to PRINCE2 standards and assignment of a project manager

Client Benefits
The City Council is on target to deliver a new integrated service for December 2005 to benefit from the resulting efficiency and service improvement gains. The political pressure and embarrassment of not delivering a fit for purpose service has been alleviated and the model of integration is set to be implemented across two other PCTs with Adults Social Care.

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