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World Class Provider Services

To meet the needs of their local population in 2009 it is imperative that public sector organisations develop and deliver services that:

• are of high quality,
• achieve national targets,
• meet public expectation, and
• are good value for money.

‘Fit for the Future’ is a key priority. Within PCTs this requires provider services to look closely at their structures, systems and processes and identify how they can meet the demanding agenda ahead.

The entire range of opportunities to enhance the patient pathway must be embraced if provider services are to be competitive and bring about real benefits to patients in the future healthcare market place – strengthening information systems and using the outputs to improve the patient experience; and employing medical technology to deliver healthcare in a variety of settings within the patient’s community.

Having to meet local need demands setting priorities for 2009/10 that allow PCTs to commission services from providers who:

• work in partnership with a range of providers across the health, social care and housing arenas
• engage the public and patients to improve the patient experience
• meet their statutory obligations in relation to, for example, the safeguarding children agenda

Leadership is a key component of high performing provider organisations. The Operating Framework 2009/10 identifies four principles through which we should be aiming to do business:

• Co-production;
• Subsidiarity;
• Clinical Ownership; and
• System Alignment.

Working across the public sector interface with social care, education and housing is crucial to the effective delivery of this agenda. and CPC, jointly with Outcomes UK, have had the opportunity to work in a number of health, social care and housing environments across the country. These have provided us with a rich source of tools, techniques and experiences which we can in return offer PCTs and their provider services to support their development and enhance service delivery.

Our multi-skilled consultancy team of professionals, many of whom were recent practitioners in their expert fields, can provide a whole systems perspective to public services – ‘joining the dots’ – to improve the customer experience and deliver greater value for money.

Click here for details of our World Class Commissioning services.

If you are interested in an informal chat to talk through the value we can add to your quest to shape and develop your services in the pursuit of delivering High Quality Care for All, please contact Brett Nelson as detailed below.

Brett Nelson
off: 0161 830 2139
mob:07827 804 156
brett.nelson@cpcltd.com

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